Website terms of service

Effective date: 4 August 2026.

1. Website purpose

This website provides general information about Finova Microfinance (Private) Limited, its indicative products and ways to contact the company. It does not create a loan agreement, guarantee approval or constitute personalised financial advice.

2. Indicative information

Calculations, rates, fees, repayment examples, product ranges and timeframes shown on the website are illustrative unless expressly confirmed in signed documentation. Final terms are subject to assessment, affordability, verification, applicable law and Finova’s approval processes.

3. Enquiries

Submitting an enquiry authorises Finova to use the supplied contact information to respond. An enquiry is not an application or approval. Users must provide accurate information and must not submit another person’s information without lawful authority.

4. Acceptable use

Users may not interfere with website security, submit malicious code, attempt unauthorised access, impersonate another person, or use the website for unlawful or fraudulent purposes.

5. Intellectual property

Finova’s name, logo, website copy, layout and original materials are protected by applicable intellectual-property rights. Third-party photographs remain subject to their owners’ licences.

6. Availability and security

Finova takes reasonable measures to maintain availability and security but does not warrant uninterrupted or error-free access. Users are responsible for using secure devices and networks.

7. Liability

To the extent permitted by law, Finova is not liable for decisions made solely from illustrative website information, indirect losses, or failures caused by third-party networks and services. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Changes

Finova may update website content and these terms. Material changes will be reflected by an updated effective date.

9. Contact

Questions about these terms may be sent to info@finova.co.zw.